Return & Refund Policy

Returns (see below for Furniture Brand policies)

If you are not satisfied with any product please give us the opportunity to correct the issue and make it right. Your satisfaction is our Top Priority!

Our policy lasts 30 days on all products except some Furniture (see below). If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. On Furniture, customers must report damage and file a claim within 7 days of receipt. There is a 25% restocking fee on return of furniture.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

To complete your return, we require a receipt or proof of purchase.

Only the Furniture will be returned the manufacturer.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Reminder, there is a 25% restocking fee on Furniture.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@momcity.us.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@momcity.us. We will direct you to the closest location where you could send your item.

Shipping

To return your product, please send us an email at info@momcity.us. We will direct you to the closest location where you could send your item to.

You will be responsible for paying for your own shipping costs for returning your item(s) unless it is Furniture. Shipping costs are non-refundable. We will provide a return label and schedule pickup for any eligible furniture returns.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

BabaLid Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Furniture Brands Policies

AFG Furniture Brands

Customer must inspect each part of the merchandise prior to assembly to check for damage. Once the customer has assembled the merchandise, we will not accept any claims for damage. Claims for defective merchandise or missing parts must be made within 14 days from the date listed on the invoice. Pictures need be provided to us in a timely manner in order to assist us in filing a claim. AFG will not issue credit when merchandise has been used; AFG will only repair the item. Returns or exchanges will be subject to a 15% restocking fee. Case goods only carry a 3-month warranty; be sure that your retailer policy is changed to reflect this. All other items – cribs and changers – carry a limited 1 year warranty.

The product warranty of our AFG glider chair products is now One Month Limited Warranty

Orbelle Brands

All of the Orbelle furniture comes with a 15 day limited warranty on any manufacturing defects. The Orbelle product warranty provides a warranty against all defects in workmanship and materials resulting from manufacturing, from the date of the original purchase. This warranty is limited to repairing or replacing any part of the product that, in Orbelle opinion, is defective in materials or workmanship. All warranties are for the original owner only. Product cannot be returned, after 15 days from date of purchase. During the warranty period, Orbelle will repair or provide parts. This warranty is valid only for the original purchaser. The warranty does not cover damages or product abuses. Failure to follow the instruction manual or improper use of the product will void the warranty. 25% restocking free will be deducted from the items returned.

Unilove Brands

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

ACME Furniture

Any claim for defective merchandise must be packed in Acme’s Original Boxes without any writing on the box. Claims for defects or missing parts must be made within 60 days. After 60 days there is no service agreement. No Exception.
Pictures are required to claim defective merchandise with a copy of an invoice.
We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
There will be a 20% re-stocking fee for all returned items.
Any claims for merchandise damaged in transit must be made through the freight carrier. Before signing the freight bill, please inspect all boxes for damages. (Please make sure the carrier signs the freight bill for any damages).
All returned shipments must be freight prepaid with RMA number and original invoice.
No cash refunds. Exchange and credit only.
Any exchange for defective merchandise will be shipped with the next order to customers warehouse only.

Chelsea Home Furniture