ABOUT INTERNATIONAL ORDERS & DELIVERIES DURING COVID-19
MOMCITY delivers to the United States and outlying islands, Mexico and Canada at this time. Delivery times on some items may be longer than usual due to COVID-19.
Due to COVID-19, some air travel has been restricted, which affects our ability to deliver products as quickly and efficiently as we do during normal times. International deliveries may take longer than usual and certain delivery destinations might see further restrictions.
OUR SHIPPING TIMES
Your order will be sent out on average within 3 days of ordering. Due to the weight of some furniture items, please allow 2 to 7 days for shipping.
WHERE DO YOU SHIP?
We provide shipping to the United States, Canada and Mexico. However, due to the security reasons, we can’t deliver a shipment to military areas.
HOW DO YOU SHIP?
We ship orders from warehouses in the United States and some overseas by mail service. All orders have tracking numbers.
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
DELIVERY GUIDELINES AND INFORMATION FOR FURNITURE
We want you to have a good experience from start to finish so that you can order with confidence. Here are some things you will need to know prior to the delivery of your order:
We will contact you when your order has shipped. The delivery company will then contact you to schedule delivery when your order is near your city. Please contact us with any questions or concerns about delivery.
Please notify the carrier if you are unable to keep the delivery appointment. If the delivery carrier must make an additional trip to deliver a re-delivery fee will be charged.
Please Note:The process may differ when other types of product are purchased. This is only an approximate delivery procedure. On occasion, other methods of delivery may be used (Fedex, UPS, USPS).
Returns (see below for Furniture Brand policies)
If you are not satisfied with any product please give us the opportunity to correct the issue and make it right. Your satisfaction is our Top Priority!
Our policy lasts 30 days on all products except Furniture. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. On Furniture, customers must report damage and file a claim within 7 days of receipt. There is a 25% restocking fee on return of furniture.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
To complete your return, we require a receipt or proof of purchase.
Only the Furniture will be returned the manufacturer.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Reminder, there is a 25% restocking fee on Furniture.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. We will direct you to the closest location where you could send your item to.
To return your product, please
send us an email at email@example.com. We will direct you to the closest location where you could send your item to.
You will be responsible for paying for your own shipping costs for returning your item(s) unless it is Furniture. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Furniture Brands Policies
AFG Furniture Brands
Customer must inspect each part of the merchandise prior to assembly to check for damage. Once the customer has assembled the merchandise, we will not accept any claims for damage. Claims for defective merchandise or missing parts must be made within 14 days from the date listed on the invoice. Pictures need be provided to us in a timely manner in order to assist us in filing a claim. AFG will not issue credit when merchandise has been used; AFG will only repair the item. Returns or exchanges will be subject to a 15% restocking fee. Case goods only carry a 3-month warranty; be sure that your retailer policy is changed to reflect this. All other items – cribs and changers – carry a limited 1 year warranty.
All of the Orbelle furniture comes with a 15 day limited warranty on any manufacturing defects. The Orbelle product warranty provides a warranty against all defects in workmanship and materials resulting from manufacturing, from the date of the original purchase. This warranty is limited to repairing or replacing any part of the product that, in Orbelle opinion, is defective in materials or workmanship. All warranties are for the original owner only. Product cannot be returned, after 15 days from date of purchase. During the warranty period, Orbelle will repair or provide parts. This warranty is valid only for the original purchaser. The warranty does not cover damages or product abuses. Failure to follow the instruction manual or improper use of the product will void the warranty. 25% restocking free will be deducted from the items returned.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Any claim for defective merchandise must be packed in Acme’s Original Boxes without any writing on the box. Claims for defects or missing parts must be made within 60 days. After 60 days there is no service agreement. No Exception.
Pictures are required to claim defective merchandise with a copy of an invoice.
We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
There will be a 20% re-stocking fee for all returned items.
Any claims for merchandise damaged in transit must be made through the freight carrier. Before signing the freight bill, please inspect all boxes for damages. (Please make sure the carrier signs the freight bill for any damages).
All returned shipments must be freight prepaid with RMA number and original invoice.
No cash refunds. Exchange and credit only.
Any exchange for defective merchandise will be shipped with the next order to customers warehouse only.
Chelsea Home Furniture
Warranty on all products. No returns accepted once package has been opened or product has been assembled. Restocking fee charged.