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ABOUT INTERNATIONAL ORDERS & DELIVERIES DURING COVID-19
MOMCITY only delivers within the United States at this time. This excludes Alaska, Hawaii and Puerto Rico. Delivery times on some items may be longer than usual due to COVID-19.
Due to COVID-19, some air travel has been restricted, which affects our ability to deliver products as quickly and efficiently as we do during normal times. International deliveries may take longer than usual and certain delivery destinations might see further restrictions.
OUR SHIPPING TIMES
Your order will be sent out on average within 3 days of ordering. Due to the weight of some furniture items, please allow 2 to 7 days for shipping.
WHERE DO YOU SHIP?
We provide shipping to the United States. However, due to the security reasons, we can’t deliver a shipment to military areas.
HOW DO YOU SHIP?
We ship orders from warehouses in the United States and some overseas by mail service. All orders have tracking numbers.
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
DELIVERY GUIDELINES AND INFORMATION FOR FURNITURE
We want you to have a good experience from start to finish so that you can order with confidence. Here are some things you will need to know prior to the delivery of your order:
We will contact you when your order has shipped. The delivery company will then contact you to schedule delivery when your order is near your city. Please contact us with any questions or concerns about delivery.
Please notify the carrier if you are unable to keep the delivery appointment. If the delivery carrier must make an additional trip to deliver a re-delivery fee will be charged.
Please Note: The process may differ when other types of product are purchased. This is only an approximate delivery procedure. On occasion, other methods of delivery may be used (Fedex, UPS, USPS).